Division One Disposal Customer Service Standards
A. It is easier to retain customers and clients you already have than to attract new ones. And the best way of retaining customers is through consistently excellent customer service. We do this by striving to exceed customer expectations if possible, and when there is a problem, we give the matter immediate, full attention, determined to do the right thing every time. How do we succeed in doing that? The Bible offers some timeless recommendations that work, regardless of one's spiritual convictions:
i. Caring for others as we would expect to be cared for. In creating a customer-centered culture, a good question to ask is, "How would I want to be treated?" As Jesus told His followers, "Do to others what you would have them do to you" (Luke 6:31).
ii. Giving being the surest way to receive what you want and also to achieve your objective. Giving, whether materially or in terms of service, provides its own reward - customer satisfaction, loyalty, and one's own sense of having performed a job well. "...remembering the words the Lord Jesus himself said: 'It is more blessed to give than to receive'" (Acts 20:35).
iii. Putting other people first. When customers realize they are recipients of the best service and attention possible, perhaps even more than they had expected, repeat business is virtually guaranteed. "...in humility consider others better than yourselves. Each of you should look not only to your own interests, but also to the interests of others" (Philippians 2:3-4.)
Exceptional customer service is the reason Division One Disposal is still in business today.
Borrowed from: Customer Service - The One Non-Negotiable, Robert J. Tamasy, January 20, 2014. http://okc.cbmc.com/FaxofLife/2014Archive/0120.aspx